Refund policy

For 2025, we are offering a 48-hour refund request policy on dahlia tubers only.

If you receive a tuber that is in poor condition, you may request a refund within the first 48 hours of delivery. Please note, this is not 48 hours from when you open the package, it is 48 hours from when USPS reports the package was delivered, as noted by shipping tracking data. We highly recommend you open and inspect your order immediately.

In order to receive a refund you must submit this form within that 48 hour period, and include a photo: RAD-notifications@randomactsofdahlias.com.

Once we receive the request, we will send you an email with next steps and you will repackage the tuber and send it back to us. You do not need to mail it within the 48 hours. Once we receive the returned tuber, we will issue your refund.

Loss or Damage During Shipping: We do not offer automatic replacements or refunds for orders lost or damaged during shipping. All orders are shipped with up to $100 insurance. We will assist in filing a shipping claim for lost or damaged packages. If the claim is approved and insurance is reimbursed, we will refund your purchase price.

48 hours after delivery, all sales are final. We do not offer refunds or replacements for any purchases after 48 hours. This includes but is not limited to the following scenarios:

  • We do not refund/replace tubers or cuttings that shrivel, rot or die before planting.
  • We do not refund/replace tubers or cuttings that rot/die in the ground.
  • We do not refund/replace tubers or seeds that don't sprout.
  • We do not refund/replace tubers or cuttings that grow stunted.
  • We do not refund/replace tubers or cuttings that don't bloom.
  • We do not refund/replace tubers or cuttings that exhibit disease.

All sales are final after correcting for Packaging Errors and Storage Loss Before Shipping as outlined below.

Packaging Errors

Open the packaging and inspect your tubers immediately. Make sure you received the correct amount and the correct varieties. If your order is incorrect (missing or wrong varieties), you must contact us within 48 hours. We will ask for a photo of your order items and compare it to the photo we took before shipping. If in error, we will correct the order by sending out the correct varieties or refunding the missing varieties. After 48 hours all sales are final.

Storage Loss Before Shipping

Loss of tubers during storage is common for certain varieties. We undersell our stock of tubers by 50%. However, it is possible that between the time you purchase and the time we begin shipping, tubers may rot in our storage. If that happens, we will notify you and refund the purchase price of the tuber that is no longer available. If you ordered other varieties, they will ship as expected. If you did not order any other varieties, your shipping fee will also be refunded. We are not able to offer the option of a replacement variety or substitutes.